Privacy Policy
Effective Date: 1 September 2026
West Coast Badminton (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, registering for badminton lessons, booking courts, contacting us, or participating in our programs and activities.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your personal information.
1. Information We Collect
We may collect personal information when you voluntarily provide it to us through our website, booking systems, registration forms, contact forms, or other communications.
Depending on how you interact with us, this may include:
- Full name
- Email address
- Telephone or mobile number
- Parent or guardian information where applicable
- Information relating to badminton lessons or programs
- Court booking information
- Enquiry and communication details
- Information you provide when registering for events, tournaments, or academy activities
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Processing lesson registrations and court bookings
- Managing academy programs, classes, and activities
- Responding to enquiries and requests
- Communicating booking confirmations, schedule changes, and important academy information
- Managing tournaments, events, and player registrations
- Providing customer service and support
- Improving our website, services, and user experience
- Maintaining website security and preventing misuse
- Complying with applicable legal and regulatory requirements
We will only use your information for purposes that are reasonably related to our business operations and the services you have requested.
3. Lessons, Court Bookings & Registrations
When you register for a lesson, book a court, or participate in an academy program, we may collect information necessary to process and manage your registration or booking.
This information may be used to:
- Confirm and manage your booking
- Contact you regarding your booking or lesson
- Manage class and court availability
- Maintain academy records
- Notify you of changes or cancellations
- Coordinate coaches, courts, and training sessions
Where an external booking platform or service is used, your information may also be processed by that service in accordance with its own privacy policy.
4. Contact Forms & Communications
Information submitted through our website contact forms may include your name, email address, telephone number, and the details of your enquiry.
We use this information to respond to your enquiry, provide requested information, and communicate with you regarding our services.
We do not sell or rent your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, remember user preferences, understand website usage, and provide a better browsing experience.
Cookies are small text files stored on your device when you visit a website.
Some cookies may be necessary for the website to function correctly, while others may be used for analytics or third-party services.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some website functionality.
6. Google Analytics & Website Analytics
We may use Google Analytics or similar analytics services to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Time spent on the website
- General location information
- Device and browser information
- How visitors arrived at our website
Analytics information helps us understand website performance and improve our online services.
Where applicable, information collected through these services is handled according to the relevant third party’s privacy policy.
7. Third-Party Services & Embedded Content
Our website may contain links, embedded content, maps, videos, booking functions, or other services provided by third parties.
These may include services such as:
- Google Maps
- Google Analytics
- YouTube
- Social media platforms
- Online booking or registration systems
- Google Calendar or calendar-related services, where applicable
When you interact with third-party content or services, those providers may collect information according to their own privacy policies and terms of use.
West Coast Badminton does not control the privacy practices of third-party websites or services.
We encourage you to review the privacy policies of any third-party service you use through our website.
8. How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Our website may use SSL/HTTPS encryption to help protect information transmitted between your device and our website.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted online.
9. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third-party service providers where reasonably necessary to operate our website and provide our services.
These may include providers involved in:
- Website hosting
- Online booking and registration
- Email communication
- Website analytics
- Payment processing, where applicable
- Website security
- Other technical services required to operate our website
Where information is shared, we seek to ensure that it is used only for the relevant business purpose.
We may also disclose personal information where required by law, legal proceedings, governmental authorities, or where necessary to protect our rights, property, or the safety of our customers and users.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining business records, resolving enquiries, meeting legal requirements, and protecting our legitimate business interests.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may securely delete or anonymise it.
11. Your Privacy Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where appropriate
- Withdraw consent where processing is based on consent
- Ask questions about how your information is collected and used
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Third-Party Websites
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies and terms of use. West Coast Badminton is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
13. Children’s Privacy
West Coast Badminton provides badminton programs for junior players. Where a child or young person participates in our lessons, programs, tournaments, or activities, personal information may be provided by or collected from a parent or legal guardian where appropriate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
15. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact us:
West Coast Badminton
Email: academy@westcoastbadminton.com